Privacy Policy
At Nexa Tech Support, your privacy is our priority. We collect only the information necessary to provide remote technical assistance, including your name, contact details, and system information during screen share sessions. We use industry-standard encryption and secure software to ensure your data remains confidential. We do not sell or share your personal information with third parties for marketing purposes. By using our services, you consent to the collection and use of information as outlined in this policy.
Terms & Conditions
By engaging with Nexa Tech Support, you agree to allow our technicians remote access to your device for troubleshooting and repair purposes. While we strive for excellence, we cannot guarantee that every technical issue can be resolved remotely. Nexa Tech Support is not liable for data loss; we strongly recommend backing up your important files before any support session begins. Users are responsible for providing a stable internet connection for the duration of the remote service.
Refund Policy
We stand behind the quality of our technical support. If our expert technicians are unable to diagnose your issue or provide a viable path to resolution, you may be eligible for a full refund. Refund requests must be submitted within 14 days of the service date. Refunds are not provided for issues caused by hardware failure that cannot be repaired via software, or for instances where the user terminates the session before the technician completes the agreed-upon work.