Terms & Conditions
Last Updated: October 2023
1. Acceptance of Terms
By accessing and using Nexa Tech Support's remote assistance services, you agree to be bound by these terms. Our tech support is provided on a subscription basis, using secure screen-sharing software authorized by you.
2. Service Availability
Remote support is available for PC, laptops, and peripheral devices like printers. Nexa Tech Support reserves the right to refuse service if equipment is deemed physically damaged beyond remote repair capability.
3. Data Responsibility
It is the customer's responsibility to back up all data and software prior to each sessions. Nexa Tech Support shall not be liable for any loss of data, even during software migrations or system cleanups.
4. Privacy & Security
We prioritize transparency. Technicians only access relevant folders. Session logs and recorded interactions may be kept for internal quality assurance to build trust with our clients.
Questions regarding our professional terms? Our remote experts are ready to help you understand how we protect your tech.