Transparency Matters
At Nexa Tech Support, we stand behind our technical expertise. Our refund policy is designed to be as clear and reliable as our support.
Unresolved Issues
If our technicians are unable to resolve your primary technical issue after exhaustive troubleshooting, you are eligible for a full refund of the specific service fee.
Cancellation Window
Subscription-based plans can be cancelled within the first 30 days for a prorated refund, provided no major repair services have been utilized during that period.
Processing Time
Once a refund request is approved, funds are typically returned to the original payment method within 5-7 business days, depending on your financial institution.
Excluded Services
Refunds do not apply to software licenses already activated, one-time diagnostic fees where issues were successfully identified, or hardware shipping costs.